Terms and conditions

Lyngual GmbH
Agnes-Pockels-Bogen 1
80992 München, Germany

Vertretungsberechtiger Geschäftsführer: Andreas Jacobi, Maria Nowecki

E-Mail: info@lyngual.com

VAT: DE328960378
Registry No: HRB 253943
Registered: Amtsgericht München

Inhaltlich Verantwortlicher: Maria Nowecki (Anschrift s.o.)


§ 1 General, scope of application

  1. These general terms and conditions of business (hereinafter: "TCB") shall apply to all business relations between Lyngual GmbH (hereinafter: "Lyngual") and its clients. These TCB shall apply in particular to contracts for language services, such as inter alia translation and interpreting, and to all associated services including all additional services, regardless whether Lyngual provides these itself or has the services provided by third parties, in particular its subsidiaries. These TCB shall apply as amended - including to future contracts with the same client -, without requirement for reference to them in each individual case.
  2. These TCB shall apply exclusively. Deviating terms, including supplementary general terms and conditions of business of the client, shall apply only where and to the extent that Lyngual has agreed to their application expressly in writing. This shall also apply where Lyngual has accepted the contractual offer without reservation, having knowledge of the general terms and conditions of business of the client.
  3. Individual agreements with the client (including additions and amendments) shall take priority over these TCB.
  4. Declarations made by the client to Lyngual following conclusion of the contract (e.g. setting deadlines, notification of defects, rescission notices) must be in text form or by telecommunication transmission in order to be effective.

§ 2 Conclusion of contract, subject matter of contract, sub-contractors

  1. Lyngual shall produce a non-binding quotation for the production of a translation on the basis of the information and data provided by the client. Quotations by Lyngual are subject to alteration and non-binding. If Lyngual provides a quotation designated as binding, the contract shall be concluded on acceptance of the quotation by the client. The client's order is a binding offer. A contract is made only on confirmation of an order by Lyngual or by delivery or invoicing of the legally binding order of the client.
  2. The respective subject matter of the contract is derived solely from the confirmation or the performance/delivery of the binding order of the client by Lyngual or from the binding quotation of Lyngual confirmed by the client (hereinafter for all alternatives: "Confirmed Quotation").
  3. Prices and delivery dates can be withdrawn at any time where Lyngual was not able to inspect the complete text for translation or processing prior to production of the quotation.
  4. Lyngual can refuse to translate a text. This shall apply in particular in cases of texts delivered for translation with content liable to prosecution and texts that transgress standards of moral decency, and texts where the provision of a translation of suitable quality in the client's time scale appears to be untenable by reason of difficulty and/or size.
  5. Lyngual may also have the services due under the contract provided by third parties, in particular its subsidiaries, unless the client has justified objections to the third party.

§ 3 Provision of services, amendment of contract, termination of contract

  1. Lyngual shall provide the translation and the agreed services in accordance with the agreed terms. Lyngual undertakes to translate or have translated a text provided by the client competently and correctly into the agreed language(s) and to ensure that the translation is made without abridgements, additions or other alterations to content. Translations will be provided thereby in accordance with the literal and/or implied meaning of the original text according to the average, generally accepted quality standards of the translation industry in the relevant language region. The observance of individual specialist terminology as established by the client shall be by specific corresponding agreement only.
  2. Lyngual shall deliver the finished translation in the form agreed. Certifications, adaptations of foreign language advertising texts, website and software localisation, text entry, type-setting and printing work, formatting and conversion, expedited deliveries, creation and extension of a terminology list or a glossary are not part of the contract save where otherwise expressly agreed.
  3. Lyngual shall normally provide the contractual services by the agreed dates. If Lyngual cannot comply with a binding agreed delivery period for reasons for which Lyngual is not responsible, the agreed deadlines shall be postponed appropriately, at least for the duration of the events impeding compliance. Lyngual shall inform the client without delay of the anticipated new delivery date.
  4. If performance by Lyngual is delayed by reasons for which the client is responsible, Lyngual may demand compensation in respect of the resulting damage and any additional expenses. All other claims and rights remain reserved.
  5. The delivery of the contractual services by Lyngual shall be deemed completed at the date of despatch by post, fax, telex, courier, modem and/or Internet etc. The delivery of data by email shall be deemed to have taken place at the time the email delivery has been confirmed by the medium.
  6. Where the client desires to alter the contractually defined scope of the services to be provided by Lyngual, this must be communicated to Lyngual in text form. The desired alteration shall become part of the contract on confirmation by Lyngual in text form.
  7. The client shall be liable for the costs arising from the desired alterations. These include in particular the checking of the desired alteration, the production of a new concept and any down time (e.g. in relation to translators already scheduled/commissioned).
  8. If following conclusion of the contract the client desires material changes to the order, Lyngual may either alter the quoted price and/or delivery period or decline the order. In the latter case the client must pay for translations already carried out/other services and compensation for any increased expenditure of Lyngual. All other claims and rights remain reserved. In the event of declining to complete the order Lyngual shall provide at the request of the client the translation work already carried out, but shall provide no assurance in respect of its quality.
  9. If the client terminates the awarded order following conclusion of the contract or if it otherwise ends it prematurely, Lyngual may invoice for the translations/other services already carried out and for compensation for additional expenditure by Lyngual. All other claims and rights remain reserved. In the event of premature termination of the contract at the request of the client Lyngual shall make available the translation work already carried out, but shall provide no assurance in respect of its quality.

§ 4 Client’s obligations of cooperation

  1. The client must make available all information/documents required for the performance of the order, including the necessary source material, such as e.g. hard copies, data files etc., and shall specify to Lyngual the desired method of delivery (in particular type of file, paper form, etc.). The client is responsible for the content of all information/documents supplied to Lyngual. Where the client provides Lyngual with software for the purposes of carrying out the order, the client shall ensure that all legal provisions related thereto, in particular licence agreements and other obligations to third parties, are complied with. If the client does not have the necessary user rights it shall inform Lyngual thereof when supplying the software. In the event of claims by third parties by reason of alleged infringement of third party rights associated with the information/documents provided, in particular software, the client must indemnify Lyngual against liability immediately at the time of the first demand.
  2. Where industry standard software is required for the carrying out of the order, the client shall make this available to Lyngual for the carrying out of the order.
  3. Defects must be notified to Lyngual by the client in text form immediately on being discovered.
  4. Where services due by Lyngual are to be accepted, the client must confirm acceptance to Lyngual immediately in text form, as soon as the services have been substantially performed or the client is asked by Lyngual to accept the services. Acceptance shall also be deemed to have taken place where the client has not within 30 days of substantial performance or request for acceptance specified in text form the reasons for refusing acceptance. Acceptance shall also be deemed to have taken place where the client starts using the product supplied by Lyngual.
  5. If the client does not comply with an obligation to cooperate even after a reasonable period has been set with threat of withdrawal, Lyngual may terminate the contract or withdraw from it with immediate effect. In this event Lyngual may also invoice for all work completed to this point at cost in accordance with the rates of remuneration agreed between the parties or the applicable price list of Lyngual.

§ 5 Remuneration, payment terms, rights of off-setting and retention

  1. Save where otherwise expressly agreed in text form, the remuneration of Lyngual for translations shall be on the basis of a fixed price per word (number of words in the source text). For all additional services, including desktop publishing, interpreting, project management, terminology work, SEO, etc. either there shall be agreed a separate remuneration agreement or the fee will be based on the relevant cost (hours spent).
  2. The level of remuneration and the payment terms are set out in the Confirmed Quotation. Statutory VAT is not included herein. The fee plus statutory VAT shall be due for payment, save where otherwise agreed, within 30 days of the invoice date and payable without deductions.
  3. On expiry of the payment period the client shall be in default. During a period of default Lyngual may charge interest on the fee at the relevant statutorily applicable interest rate.
  4. The client may only assert rights of set-off or retention where its claim has been legally established, is not disputed or is accepted by Lyngual. A right of retention may be exercised by the client only where its counterclaim arises from the same contract.

§ 6 Property, use and exploitation rights

  1. Lyngual grants to the client - on payment in full of the agreed remuneration and all other current fees due under the ongoing business relationship - the simple right unlimited in time, content or region, to use and exploit the contractual work/translations and other services provided for the client. The client may transfer such rights to third parties without the requirement for the prior written agreement of Lyngual.
  2. Lyngual confirms that all information/materials that are in the Translation Memories ("TM") and glossaries are and remain the property of Lyngual, unless otherwise agreed with the client.

§ 7 Retention of title

  1. Until payment in full of all current outstanding fees under the respective contract or an ongoing business relationship Lyngual reserves ownership of the supplied contractual subject matter.
  2. The contractual subject matter subject to retention of title may not, prior to payment in full of the secured claims, be published or pledged to third parties or used as security. The client must inform Lyngual immediately in writing when and to the extent that third party claims are made in respect of contractual subject matter belonging to Lyngual.

§ 8 Confidentiality

  1. Lyngual shall keep confidential the information/data/documents provided by the client for the performance of the contract and shall not make them accessible to third parties outside its concern not involved in the performance of the contract.
  2. Lyngual shall also ensure confidentiality where and in so far as it is working with sub-contractors in the course of the performance of the contract under § 2 (5).

§ 9 Warranty

  1. Duty to check and give notice of defects
    The client must check the contractual subject matter carefully immediately on receipt. Complaint may be made about apparent defects only within 10 days after receipt of the contractual subject matter, about other defects within 10 days after discovery of the defect, but at the latest within 30 days after receipt of the contractual subject matter(cut-off period). The complaint must be made in text form. It shall be sufficient to despatch the notification within the relevant period. If the client fails to carry out a proper check and/or properly notify defects, the liability of Lyngual shall be excluded for the unnotified defects.
  2. Rectification
    In the event of material defects the client may in the first instance only claim rectification. Lyngual can provide rectification by correction or replacement delivery. The client's right to claim rectification is excluded where the defects have been caused by the client e.g. through incorrect or incomplete information, erroneous and/or incomplete original texts. In the case of justified properly raised complaints Lyngual may at its election rectify the translation at least twice or provide a replacement. The client shall remain obligated to accept the service provided and to make payment for it.
  3. Statutory provisions for defects of quality and title
    If the defect is not corrected notwithstanding two rectifications, if Lyngual is not willing or able to rectify or re-deliver, if this is not done within a reasonable period or if supplementary performance fails for other reasons, statutory provisions for defects of quality and title shall apply. Any notices of withdrawal or termination on the part of the client shall have no effect on the other contracts between the client and Lyngual, but must be made individually. In the case of a minor breach of contract, in particular in the case of minor defects, the client has no right of withdrawal.

§ 10 Liability

  1. Lyngual shall be liable regardless of the legal basis (e.g. breach of duty, negligence) for damages or compensation for wasted expenditure in accordance with the following provisions:
    • in the event of intent or gross negligence on the part of lawful representatives or management personnel or grave organisational negligence, without limitation;
    • subject to limitation of the amount to the contractually typical damage reasonably foreseeable at the time the contract was concluded, where the damage is caused by ordinary vicariously liable agents intentionally or through gross negligence;
    • in the case of slight negligence on the part of lawful representatives, management personnel and other vicarious agents, where there is breach of a duty compliance with which is of special significance for achieving the purpose of the contract (material contractual duty). Liability is limited for each incidence of damage to three times the respective remuneration amount or to a maximum of the contractually typical damage reasonably foreseeable at the time the contract was concluded. Otherwise liability for damage caused by slight negligence and for loss of profit is excluded.
    • Contractually typical damage reasonably foreseeable at the time the contract was concluded does not include damage consequential from the direct use of a text translated by Lyngual. In this respect the client in reviewing translations is also subject to a special duty to check.
  2. Since the client is responsible for regularly backing-up its data, Lyngual shall be liable in the event of data loss caused by it only for the copying and replacement costs that would also be incurred in the course of a properly conducted data back-up.
  3. Liability for the breach of a guarantee given, by reason of fraud, under the German Product Liability Act ("Produkthaftungsgesetz") and for fatal injury, personal injury or damage to health shall be in accordance with the statutory provisions.
  4. The client undertakes to mitigate its loss. This shall include immediate notification in text form to Lyngual of any losses within the meaning of the liability provisions above.

§ 11 Limitation

  1. Claims by the client on the grounds of defects of quality or title (§ 9) shall be time-barred within one year of delivery of the subject matter of the contract.
  2. For other claims of the client under the contract or an obligation (S.311 ss. 2 German Civil Code (Bürgerliches Gesetzbuch or "BGB") there shall apply a limitation period of one year from the statutory commencement of the limitation period. Claims shall be time-barred at the latest on the expiry of the statutory maximum period (S.199 ss. 3 and 4 BGB).
  3. In case of personal injury and in the event of intent and gross negligence the statutory limitation periods shall apply.

§ 12 Place of performance, applicable law, jurisdiction

  1. Place of performance for deliveries and services is the location that has been contractually identified as the performance address in the Confirmed Quotation, and in cases of doubt it shall be the headquarters of Lyngual GmbH.
  2. The TCB and the contracts concluded on the basis of the TCB are subject to the law of the Federal Republic of Germany excluding the UN Convention on Contracts for the International Sale of Goods.
  3. If the client is a business person, legal entity under public law or a special fund under public law, the court having exclusive jurisdiction for all disputes arising from the TCB and the contracts concluded on the basis of the TCB shall be the court responsible for the headquarters of Lyngual GmbH. The same shall apply where the client is not subject to any general court of jurisdiction within Germany Lyngual may however bring its claims within the jurisdiction of the client.

§ 13 Severability clause

Should individual provisions of these TCB be or become wholly or partially void, or should there be an omission from these TCB, then the validity of the other provisions shall not be affected thereby. There shall be deemed agreed in place of the void provisions a valid provision that corresponds to the meaning and purpose of the void provision. In the case of an omission there shall be deemed agreed a provision that corresponds to the provision that would have been agreed in accordance with the meaning and purpose of these TCB, had this issue been considered at the outset.

§ 14 Cookies Policy

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy. We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

  1. Interpretation and Definitions
    Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Cookies Policy: Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Lyngual GmbH, Agnes-Pockels-Bogen 1, 80992 Munich, Germany. Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses. Website refers to Lyngual, accessible from www.lyngual.com You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

  2. The use of the Cookies
    Type of Cookies We Use Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. We use both session and persistent Cookies for the purposes set out below: Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. Your Choices Regarding Cookies If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time. If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly. If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser. For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050 For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835 For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac For any other web browser, please visit your web browser's official web pages.

Contact Us If you have any questions about this Cookies Policy, You can contact us:

By email: info@lyngual.com

§ 15 Contact

By agreeing to these terms and condition you authorize Lyngual to contact you for the purpose of conducting your projects and customer care, to make sure you are happy with the services provided. Lyngual may use any contact method stated in your profile to contact you.

§ 16 Disclaimer

  1. Interpretation and Definitions


    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


    For the purposes of this Disclaimer: Company (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Lyngual GmbH, Agnes-Pockels-Bogen 1, 80992 Munich, Germany.

    Service refers to the Application.

    You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Application means the software program provided by the Company.


    The information contained on the Service is for general information purposes only. The Company assumes no responsibility for errors or omissions in the contents of the Service. In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

    External Links Disclaimer

    The Service may contain links to external websites that are not provided or maintained by or in any way affiliated with the Company. Please note that the Company does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

    Errors and Omissions Disclaimer

    The information given by the Service is for general guidance on matters of interest only. Even if the Company takes every precaution to insure that the content of the Service is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules and regulations, there may be delays, omissions or inaccuracies in the information contained on the Service. The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.

    Fair Use Disclaimer

    The Company may use copyrighted material which has not always been specifically authorized by the copyright owner. The Company is making such material available for criticism, comment, news reporting, teaching, scholarship, or research. The Company believes this constitutes a "fair use" of any such copyrighted material as provided for in section 107 of the United States Copyright law. If You wish to use copyrighted material from the Service for your own purposes that go beyond fair use, You must obtain permission from the copyright owner.

    Views Expressed Disclaimer

    The Service may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer or company, including the Company. Comments published by users are their sole responsibility and the users will take full responsibility, liability and blame for any libel or litigation that results from something written in or as a direct result of something written in a comment. The Company is not liable for any comment published by users and reserve the right to delete any comment for any reason whatsoever.

    No Responsibility Disclaimer

    The information on the Service is provided with the understanding that the Company is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers. In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use or inability to access or use the Service.

    "Use at Your Own Risk" Disclaimer

    All information in the Service is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. The Company will not be liable to You or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special or similar damages, even if advised of the possibility of such damages.

    Contact Us

    If you have any questions about this Disclaimer, You can contact Us: By email: info@lyngual.com